Training & Technical Support
Eos Group's trainers and dedicated support representatives have decades of experience providing exceptional services to our clients. Whether our implementation team has handed off system support and maintenance to our support team and account manager, or we are supporting our products, Eos realizes the importance of keeping your system operational.
Instructor-led training is available either onsite at our Denver office or at your office. Curriculum format is lecture, demonstrate, and practical exercises. Students will be provided workbooks and sample exercise data so modules can be reviewed after the training.
Instructor-led training options include:
- Sage Estimating Training
- Eos Product Training
- Cleopatra Enterprise Fundamentals
Eos Group support plans are open service-level agreements that can be combined with partner software service plans. Our plans include:
- Access to our 8am-6pm Central Time call center for issues requiring immediate attention.
- Task order requests for issues requiring planning, scope definition, and approvals prior to proceeding.
We can structure support plans on a time and materials basis, monthly, or pre-billed. Pre-billed plans can be purchased in blocks of time and will receive a discounted rate with monthly usage reports.
Eos Group provides technical support for its own products as part of the end user license agreement (EULA). See the software license terms for more information. Eos Group represents many products as a reseller and technical support is provided directly by those solution providers as part of their active service plans. On a case-by-case basis, Eos clients may opt for a direct support agreement between themselves and Eos Group for those products. These types of agreements are preferred when Eos has provided comprehensive implementation services and there is a high degree of familiarity of personnel, content, the deployed environment, and/or processes.