This phase provides access to your users on the new system and involves a high degree of transition and coordination. Prior to going live in the production environment, your system administrators and users need training and need to participate in acceptance testing to ensure the system is meeting the original requirements.
The Eos project manager facilitates training and acceptance testing based on the objectives in the project plan. During the transition to support, the Eos project manager turns the relationship over to your account manager, who is responsible for ensuring the system is maintained and support is available for users.
Based on the requirements defined in the project plan, acceptance tests validate that the system works as designed. User acceptance scripts and sample projects are often used to ensure the system has been configured and developed correctly.
During this stage, allowances for updating the system configuration and/or development are in place to ensure the results of user acceptance testing are implemented before going live.
This is perhaps the most important stage in your implementation—making sure your business users and technical staff are satisfied with the results and have the level of support needed.
Your Eos project manager and account manager work to ensure a smooth transition from an active engagement to account management. Once complete, your Eos account manager continues the relationship, making sure the appropriate level of system support is in place and future system needs are monitored and serviced.