This phase provides access to your users on the new system and involves a high degree of transition and coordination. Prior to going live in the production environment, your system administrators and users need training and need to participate in acceptance testing to ensure the system is meeting the original requirements.

The Eos project manager facilitates training and acceptance testing based on the objectives in the project plan. During the transition to support, the Eos project manager turns the relationship over to your account manager, who is responsible for ensuring the system is maintained and support is available for users.  

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